In Giraffes Support
Help, FAQ, and email contact options for the In Giraffes app.
📬 Get in touch
Got a question, bug report, or a request for a custom unit? We would love to hear from you!
Email: support@birkner.dev
💡 Tip when emailing: If reporting a bug, please include your iOS version, your device model (e.g. iPhone 15 Pro), and a brief explanation of how to recreate the issue.
❓ Frequently Asked Questions
💡 Does In Giraffes require an internet connection?
No! The app is designed to work completely offline. All conversion engines, formulas, and baseline unit tables reside directly inside the local app bundle. It works on airplanes, subways, and in the remote wilderness!
🎨 How do I create a custom unit?
Creating custom units is super easy. Simply navigate to the Custom Units section, tap the "+" button, specify a name (e.g. "My Golden Retriever" or "My Favorite Mug"), input its weight or length in standard units, and save it. It will instantly appear as an option in your conversion lists!
🔒 Does In Giraffes collect any of my personal data?
No. In Giraffes values your privacy. We do not require accounts, sign-ins, or registration. The app does not compile diagnostics or transmit tracking/analytics data to any third party. Your calculations remain yours alone. Read our Privacy Policy for more details.
🗑️ I got a new phone or deleted the app. Can I restore my favorites/custom units?
Currently, no. Since In Giraffes works completely offline for maximum privacy, all your favorites and custom units are stored locally on your device. We do not host any remote databases. If you delete the app or clear its storage, this local data will be removed. (We may add optional secure iCloud backups in a future release!)
🛠️ The app is behaving strangely. What should I do?
If you run into any issues, try the following standard diagnostic steps:
- Force close the app and reopen it.
- Restart your mobile device.
- Check for updates in the App Store to ensure you are running the latest version.
- If the problem persists, email us at support@birkner.dev and we will work to fix it!